Frequently asked questions (FAQ)

What is the first thing I should do if the app is not working properly?

There are several things you can do:

  1. Check to see if you have the latest version of the app installed.
  2. Update your PC to the latest Windows 10 version
  3. Update your graphic driver as instructed here. You need a driver with the date of late 2020.
  4. Check out the common issues from the FAQs section.
  5. If the problem presists, please contact us via Feedback section or email.

Error during the video encoding process (Save video).

There are a number of reasons that may cause this issue. In most cases, the issues with video encoding are caused by unstable graphics driver or incompatible video source. Please try the followings:

  • Save video again with another format (MP4/WMV) or encoder (Hardware/Software encoder).
  • Reinstall and update your graphics driver as instructed here.
  • Convert your video source files using the Convert Video quick tool (with the preset For HD Movie Maker), then add the converted files to your project instead of the source files.

How do I reinstall the graphics driver of my PC?

Out of date or unstable graphics driver may cause severe problems such as slow or unstable video encoding. Sometimes it may cause app crash/freeze unexpectedly.

If you experience any stability issue with HD Movie Maker, the first thing to do is to reinstall and update graphics driver.

  • Open Device Manger → Display adapter
  • Right click on your display adapter name and select Uninstall device
  • Select Delete the driver software for this device before pressing Uninstall to make sure the current driver is completely removed
  • After that restart your PC and open Device Manager again to update the Display adapter’s driver. A new driver will be automatically downloaded and installed to your PC.

After that, download and install the latest driver from manufacture's website, depending on your display adapter as below.

Is the price of the app an one-time or a monthly charge (subscription)?

The app price is for one time payment and you’ll get free future app updates. There will be no recurring cost.

Can I use HD Movie Maker on a different PC/laptop?

Please log in to the Microsoft account you used to purchase the app. The Microsoft Store will recognize your app license and you will be able to install HD Movie Maker.

I am working on a video project on the FREE app. What should I do if I want to work on this project on the PRO license?

Thank you for buying our app. You can install the PRO app and continue working on the project you created with the FREE app. Please follow the steps below:

  • Close the FREE app.
  • Purchase the PRO app from Microsoft Store and install it on your PC.
  • Open the PRO app and select Recent Project from main page to load the autosave project.
  • After the project is loaded successfully, press Save project on the bottom toolbar to save your project.
  • Now you can continue working with the project saved and all features enabled. You can uninstall the FREE app to tidy up your PC and save some disk space.

Note: DO NOT create any new project on either FREE or PRO app before loading the recent project. Otherwise the new project will overwrite the current autosave project.

Nothing happens when creating a project.

Please open SettingsAbout your PC and check if you are using Windows N or Windows KN edition. If you are using one of these versions, you will need to install some additional software components to enable media decoding/encoding. Please follow the steps below:

  • Install the feature pack for Windows N and KN here
  • Restart your PC. Then, do a check for Windows update to get all the latest update for the feature pack.
  • Install Microsoft Photos from here
  • Install all media codecs and Movies & TV from here
  • Open Device ManagerDisplay adapter and reinstall your graphics driver as suggested from here
Finally try again with HD Movie Maker.

The color of the exported video looks washed out.

This maybe due to the color codec of the source video is not compatible. Please try the following:

  • Use the Convert Video tool to convert your video source files with the preset For HD Movie Maker, then use that converted MP4 files in your project instead.
  • When saving the video, choose the software encoder for better compatibility.

After Save video, the video and audio of output video file is out of sync.

If you do screen record with another program and the video record was encoded at non-standard frame rate, you may experience out of sync between audio and video when editing that video file.
In this case, you should use a screen recorder software that is capable of saving video at standard frame rate, such as our app HD Movie Maker, or the popular open source OBS Studio.

The app immediately crashes upon opening.

Try running the following command in Windows Powershell:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

This solution is from here

Error message saying: “Failed to copy local metadata. Try to reopen the application. The system cannot find the file specified.”

This means HD Movie Maker had problems when requesting folder read/write permission.
Please open Manage Projects, then select the Home Folder settings button, and set the app’s Home Folder to a new location. This is where all your data and projects will be saved. After that, you will be able to create new projects with HD Movie Maker.

How do I make my video fade out at the end?

You can add a blank title to the end of your project, or after the clip that you want. This will add fade-out effect at the corresponding position.