Frequently asked questions (FAQ)

1. What are the differences between FREE and PRO versions? Why I see them identical?

If you install only FREE version or only PRO version on your PC, you will see the differences as described here.
However, if you install both versions on the same computer, all features on the FREE version will be unlocked automatically. In this case, you will see the two apps are nearly identical. You can continue working on the FREE version. However we recommend you to transfer all your projects to the PRO version so you will work with only one app.

2. I am working on a video project on the FREE app. I decided to purchase the PRO app to use advanced features. What should I do?

Starting from version 2.6.3.0, transferring your project from the FREE app to PRO app is very straightforward.

  • Close the FREE app (DO NOT uninstall the app, and DO NOT create any new project as the new project will overwrite the current one).
  • Purchase and install the PRO app on the same PC.
  • After the installation is finished, open the PRO app to import the project from the FREE app.
  • See more detailed instruction here.
  • NOTE: Your unsaved project on FREE app will show up as "Latest project from FREE app".

3. HOW TO FIX ACCESS DENIED 0X80070005 ERROR

ISSUE: You may experience ACCESS IS DENIED (0x80070005) error during video preview or saving after your computer is updated to Windows 10 October Update (1809). The issue persists even when you do app reset, or system restart.

HOW TO FIX:

You can fix this issue by one of the two following solutions:

Solution 1: Reinstall the app

Uninstall the app, then reinstall it from Microsoft Store is the simplest way to solve the issue. However, please noted that all saved projects will be deleted upon app uninstallation. This the recommended solution if you can afford losing your data.

Below are the links to our app listing:

Note: The app license are assigned to your Microsoft Store account. You will not have to pay again for reinstalling the PRO version.

Solution 2: Move the app to another drive

If you have important saved project, you can follow the steps below fix the issue with all your data preserved. Basically, this solution involves:

  • Move the app to another drive to fix the app state. If there is only one drive in your PC, you can use a USB thumb drive as a temporary drive.
  • (Optional) Move the app back to original drive.
  1. Press ‘Windows’ key on the keyboard and type “Settings” to go to the Settings page
  2. Select “Apps” on the Settings page

  3. Type “Movie Maker” in the Search Box
  4. Select the app you want to move.
    Note: If there is only one drive in your system, the “Move” button may not show up, or will be disabled. In such case, you can plug a USB thumb drive for temporary use. The free capacity of the USB drive should be sufficient to store all data.

  5. Select the destination hard drive to move the app to. The destination must be different from the original drive.

After moving the app, the problem will be fixed.

IT IS RECOMMENDED THAT YOU MOVE THE APP BACK TO THE ORIGINAL DRIVE BY REPEATING THE ABOVE STEPS AND SELECT YOUR ORIGINAL DRIVE (C:\) AS THE DESTINATION (IN STEP 5).